I’ll take all the help I can get – seriously. With two small kids, a full time job and my efforts to maintain some sort of a social life, I’m always short of one thing – time. I often find myself online shopping after the kids go to bed. Until this point I haven’t bought groceries online. Amazon Fresh sounds amazing, but it has yet to debut in the Milwaukee area. So when I heard about Sendik’s Personal Shopper Service, I thought I might give it a try. Then I read Miltown Mom’s review of the service in which she said it made her feel like Kim Kardashian and I knew it was a must try!
Overall, I found it quite easy. Go to the Sendik’s website and select “shop” in the upper menu bar. My first time I was prompted to choose a store and create an account. The whole process took roughly a minute.
Then I began filling my cart. At first I thought that I would simply be replacing my shopping time in the store with online shopping, but I actually found quite a bit of time savings. I spent roughly 30 minutes shopping online. Keep in mind it was my first time navigating through the site and I had to create an account. There are the typical options for how to shop: category, featured products or best sellers. Then there are the completely convenient methods by looking at past purchases or by, my favorite, flipping through the ad. If I saw I deal I liked, great, I merely clicked on the deal and added to my cart. Another great added bonus is under the “specialty” category, you can actually shop by ‘local’ products. I ordered local favorites like: Sprecher Root Beer, Purple Door Ice Cream, Angelic Bakehouse, Lakefront Brewery and Colectivo Coffee.
As I said, I spent roughly 30 minutes shopping online, which is basically equivalent to the amount of time it takes me to write my grocery list. As opposed to pen and paper I simply brought my tablet into the kitchen and glanced through the refrigerator and cupboards to see what I needed. I ordered a total of forty-four items. Twenty-four items, or over half my order, was produce, so I was a little nervous. I’m fairly particular about my fruit. The website does allow you to type comments. I used this feature to type in things such as “green bananas” and “ripe avocados.”
I placed my order at 9:30 p.m. on Saturday. Yes, online grocery shopping was the highlight of my Saturday night – my how the times have changed! I scheduled pick up for 10 a.m. on Sunday. I received a confirmation email with a copy of my order. Another cool feature is you can modify your order after placing it if you think of something else you need.
I did receive a voicemail Sunday morning saying a specific brand of tortilla shells that I ordered were not available and they were notifying me of a substitution. Because I didn’t answer they moved forward with the substitution, but the personal shopper communicated it again at pick-up to ensure I was ok with the swap. I also received an e-mail notification at 9:34 in the morning saying my order was ready for pick up. I was happy that my order was ready a little early as I was right down the road on another errand.
I pulled into the Sendik’s parking lot and parked in one of the designated spaces. I texted the number on the sign and within a few minutes an adorable, bubbly, personal shopper came through the doors with my groceries. She was friendly and personable. When I got out of the car to help her load the groceries in the trunk, she reminded me that I didn’t need to lift a finger and could just wait in the car. She handed me an envelope with my receipt and then mentioned she included a complimentary 4-pack of chocolate muffins for trying the new service and spending over $100. In total the service costs $5.95, which I have chalked up to the best $5.95 I will spend each week. I saved over an hour and whatever else I would have spent on impulse purchases when going to the grocery store with two kids in tow.
The muffins weren’t the only pleasant surprise, I was very thankful for how neat and orderly everything was packed – all the fruit was in one bag, veggies in another, the meat was all together in a bag, etc. It made unpacking a breeze. Sendik’s has gained a customer for life and I have easily gained one of my favorite things – time!